Privacy Policy – Al shamsaksatheaaladiesgarments

1. Introduction

Welcome to Ladysouq.ae, operated by Lady Souq. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Ladysouq.ae (the “Site”), use our mobile application, make a purchase from us (online or in our physical store), or otherwise interact with us.

Please read this privacy policy carefully. By using our services, you agree to the terms of this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us, as well as automatically collected data.

A. Information You Provide Directly:

Contact and Identity Data: Name, email address, phone number, shipping and billing address.
Transaction and Payment Data: Payment information (processed via a secure third-party gateway), purchase history, order details, and preferences.
Communication Data: Customer service inquiries, feedback, or messages.
Profile Data: Username, password, wish lists, size preferences, and style interests.

B. Information Collected Automatically:

Technical & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, duration of visit, and clicks.
Cookies & Tracking Technologies: We use cookies and similar tools to improve user experience and analyze site performance.

3. How We Use Your Information

We use your personal information to:

Process and fulfill your online and in-store orders.
Manage your customer account.
Provide customer service and support.
Send updates about orders, products, promotions (with consent when required).
Personalize your shopping experience.
Improve website functionality and business operations.
Prevent fraud, enhance security, and diagnose technical issues.
Comply with legal and regulatory requirements.

4. Sharing Your Information

We may share your information in the following cases:

Service Providers: Payment processors, delivery partners, hosting providers, marketing tools, and similar trusted vendors.
Legal Obligations: When required by law, government agencies, or legal processes.
Business Transfers: During mergers, acquisitions, or company restructuring.
With Your Consent: For any specific purpose that you approve.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.

6. Your Privacy Rights

Depending on your region, you may request:

Access to your personal data.
Correction of inaccurate information.
Deletion of your personal data.
Restriction or objection to data processing.
Data portability.
Withdrawal of consent (where applicable).

To exercise your rights, contact us using the details below. Verification may be required.

7. Security of Your Information

We use industry-standard technical and organizational measures to protect your information. However, no online platform is completely risk-free, and we cannot guarantee absolute security.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for their content, privacy practices, or policies.

9. Updates to This Privacy Policy

We may update this policy occasionally. The latest version will always be available on our website with an updated “Last Updated” date. Please check it regularly.