Tearms & Condition – Al shamsaksatheaaladiesgarments

1. Acceptance of Terms

Welcome to Ladysouq.ae (“we,” “us,” “our,” or Lady Souq). By accessing or using our website Ladysouq.ae (the “Site”), making a purchase, or visiting our physical store, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, you must not use our services.

2. Definitions

“Customer,” “you,” “your” refers to any person accessing the Site or using our services.
“Products” refers to clothing and related items offered for sale.
“Services” refers to both online shopping via the Site and offline shopping at our physical locations.

3. Account Registration and Security

You may need to create an account to access certain features. You agree to provide accurate, current, and complete information during registration.

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

We reserve the right to suspend or terminate accounts that provide false information or are used for fraudulent purposes.

4. Products and Pricing

Product Descriptions: We strive to display product colors, features, and details as accurately as possible. However, slight variations may occur.
Pricing: All prices are in United Arab Emirates Dirhams (AED). Prices may change without notice. We are not responsible for typographical or pricing errors.
Availability: Orders are subject to product availability. If an ordered item becomes unavailable, we will notify you and issue a refund for that item.

5. Orders and Payment Terms

Order Acceptance: Adding items to your cart or completing checkout is an offer to purchase. We may accept or decline your order for reasons such as product availability or pricing errors.
Payment Methods: We accept major credit/debit cards and secure online payment gateways.
Offline Purchases: Terms for in-store purchases may differ and will be shared at the point of sale.

6. Shipping and Delivery

Shipping Areas: We currently ship across the United Arab Emirates.
Delivery Times: Estimated delivery times are not guaranteed.
Delivery Charges: Shown at checkout.
Risk of Loss: Risk transfers to you once the product is handed to the delivery carrier.
Incorrect Address: You must provide accurate delivery information. We are not responsible for delays or lost orders due to incorrect addresses.

7. Returns, Refunds, and Exchanges

Our Return and Refund Policy is incorporated into these Terms.

Eligibility: Items must be unused, unworn, unwashed, with all original tags and packaging, returned within the return window (e.g., 7–14 days).
Process: Contact customer support to initiate a return. Refunds will be processed to the original payment method within 5–10 business days.
Non-Returnable Items: Certain categories (e.g., underwear, swimwear, final sale items) are not returnable unless defective.
Offline Returns: Items bought in-store must be returned in-store per store policy.

8. Intellectual Property

All content on the Site—including images, graphics, logos, text, software, and data compilations—is the property of Lady Souq or its licensors and protected by copyright and trademark laws.

You may not copy, reproduce, distribute, or create derivative works without written permission.

9. User Conduct and Prohibited Activities

You agree not to:

Engage in unlawful or fraudulent activities
Infringe on intellectual property rights
Upload harmful software, viruses, or code
Use automated tools such as bots or scrapers
Interfere with website functionality or security

10. Limitation of Liability

To the fullest extent permitted under UAE law, Lady Souq, its employees, partners, and affiliates shall not be liable for indirect or consequential damages, including:

Loss of profit, data, goodwill, or business
Inability to access or use the Site
Unauthorized access or alterations
Issues caused by third-party service providers
Damages arising from purchased products

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Lady Souq and its affiliates from claims, losses, or damages arising from:

Your use of the Site
Your violation of these Terms
Your violation of third-party rights

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates, specifically the Emirate of Dubai.

Any disputes shall be resolved exclusively in the courts of Dubai, UAE.

13. Changes to Terms

We may update these Terms at any time. The updated version will be posted on the Site with the “Last Updated” date. Continued use of the Site after changes means you accept the revised Terms.